Performance Synergy  |
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| Right People | Right Culture | Right Customer Experience |
The Problem... People are hurting... Organizations have team members who aren't engaged in their work - they don't want to be there. They can't wait until Friday! People are going to work every day who don't like their job. They emotionally "check out" when they arrive and can't wait for vacations, 5 o'clock, and Fridays. What does it feel like to be your Customer when they cross paths with a disengaged team member? Wait... A better question is... What does it cost you when that Customer goes elsewhere? Performance Synergy… It’s the golden opportunity organizations seek to accomplish, yet few do. It’s the effective use of material and human resources to make great things happen. It’s when everything and everyone is in “sync”.  Performance Synergy is the result of having the right people who are inspired in a culture of personal accountability maximizing the mission, vision, and values of the team and organization.What does does Performance Synergy feel like? You’ve been there before. The times we are “there” are fleeting, however. These times are sometimes characterized best by the following statement… “If only we could bottle this moment up…” These "moments in time" are characterized by a feeling of euphoria and a sense of time passing quickly. Mihaly Csikszentmihalyi calls this "Flow". Whenever we experience "flow" we then naturally attempt to recreate these moments by perhaps returning to where we first experienced them. This is why places like Starbucks are so popular. They feel good. Perhaps the best way to describe Performance Synergy is to describe what happens when you don’t have it… Organizations without Performance Synergy…  Clarification! We use the words, Customer Experience, to describe our impact on not just the traditional, external Customer, but our fellow team members as well. Think about your Customer Experiences. What do the vast majority of Customer Experiences feel like? What does it feel like when you step into an organization where there are people who don’t like or literally hate what they do but are staying because the money and the benefits are good? We don't go back - unless we have to. These organizations drain energy from you. It hurts emotionally. What does it feel like when the primary resource used by management is motivation instead of inspiration? What happens when team members do not view themselves as leaders? What happens when people, including team members and traditional Customers alike, feel like they really belong - they are in the right place? Cool things happen. Yet according to the Gallup organization, over 70 percent of Americans go to work every day and are not emotionally-engaged. That's scary! How do people who aren't engaged in their job act? People who don't like their job destroy possibility. Morally, it's up to you and to stop this epidemic. You can help. What does it feel like to be working in an organization where 70 plus percent of the team isn't emotionally-engaged in what they do? It sucks the lifeblood out of the Customer. It causes people who love what they do to leave the organization. People want to be part of something that feels good. People want to be part of something that is emotionally larger-than-life. Do your team members know your mission, vision, and values?  The bottom line... Without the Right People working in the Right Culture creating the Right Customer Experiences Touch Points, your Customer Experience won't be WOW and your employee turnover will be much higher than it should be! The Rainmaker Group is here to help you create your own Performance Synergy... In Jim Collins' powerful book, "Good to Great," he talks about getting people in the right seats of the "bus." Your organization is the bus. The challenge is making sure that everyone is where they belong, doing the right things on purpose. Think about it. If you want to lose weight, you must take a holistic approach. You must look at all the things that are leading to your weight problem. “Quick-fix” weight-loss schemes don’t work. If you don’t put in the work and work on all the factors contributing to the problem, you won’t be successful. We aren't a "quick fix". If you are looking for a "quick fix", save your money. You are better off doing nothing. Unless you work on creating the kind of Culture you need to create the desired Customer Experience and inspire the Right People who will live the Culture, you won’t achieve success. We don’t advocate “quick fix” solutions. They don’t work. Ready to make positive change happen? We have a holistic approach to helping you create Performance Synergy. The people we serve are blown away by our approach. We inspire the soul to bring out the best in those we serve... We will show you things you never knew were possible. Let’s Talk! We are here to listen! Give us a call today! 1-866-988-7246  We are proud members of... PERFORMANCE SYNERGY - The Right People - The Right Culture - The Right Customer Experience Touch Points  |
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