While most organizations recognize the positive impact that nurses can have on the Patient's Experience, many struggle when it comes to hiring nurses that are able to make a positive and lasting impact.
Whether your organization is hiring a registered nurse(RN), pediatric nurse, nurse practitioner, certified nurse assistant (CNA), or any other nursing professional - they key to making the best hiring decision possible is knowing what to look for in the ideal nursing candidate and objectively measuring for these traits.
All nurses are well trained and highly competent in the technical aspects of their job. Where the real opportunity lies is in hiring nurses who also have a knack for the "softer" side of their profession.
If your organization is serious about creating a memorable Patient Experience it is absolutely critical that it begin with the employee selection process and identifying nurses who have the "right stuff" to provide the level of Patient care your organization demands.
In our years of experience we have found that the best nurses, regardless of the hospital or medical organization they belong to, share a unique combination of Behaviors, Values, and Personal Skills that make them a perfect fit for the position.
With the use of a nurse personality test designed to determine how likely your nursing candidates are to make an emotional connection with your Patients, you will be able to make a much more informed hiring decision that you Patients will ultimately thank you for.
Nurse Personality Test
To give you a better idea of what you should be looking for and measuring with a nurse personality test we'd like to share the top behaviors, values, and personal talents we have found and verified to be common to nurses that consistently create exceptional Patient Experiences.
Behaviors
- Customer Orientation - One of the biggest responsibilities a nurse has is to ensure that the patient has a positive and memorable experience with your medical facility. If your nursing staff does not put the patient first, they will quickly notice and be left with a less than flattering opinion of your organization.
- Frequent Interaction With Others - Even with all the technical and clinical skills present in a medical facility, the medical industry is, at its core, a people business. A nursing position requires frequent interaction with patients and their loved ones. For this reason it is critical that everyone on your nursing staff enjoy interacting with others.
- Organized Workplace - Nurses have an incredible amount of responsibility and mistakes on the job can be costly and even tragic. For this reason it is important that the nurses you hire have a natural skill for keeping a neat and organized workplace. This also reassures your patients that they are working with a professional and trustworthy medical provider.
Values
- Theoretical - Medicine and nursing is an ever changing industry. Given this frequent change and the ever evolving technologies used in Patient care, it is critical that the nurses you hire have a sincere desire to acquire new skill and continue learning new ways to provide the best Patient care possible.
- Social - The best nurses have a genuine and sincere desire to help others. This cannot be "faked" and if it is, it is easily spotted by Patients and takes away from their experience with your organization.
- Traditional / Regulatory - Most nursing positions are very structured. This is done to ensure Patients are cared for in prescribed and acceptable manner and to ensure that a consistent Patient Experience is achieved every time an individual visits your medical facility. There is little room for "renegade nurses" who insist on doing things however they feel.
Personal Skills
- Diplomacy and Tact - A hospital or medical facility can be an emotionally volatile and stressful environment. Often times nurses are caught in the crossfire of frayed emotions and stressed out patients and loved ones. For this reason a nurse must be able to exhibit a high degree of diplomacy, tact, and professionalism in these situations.
- Empathetic Outlook - Hiring a great nurse requires identifying a candidate that has a strong empathetic outlook who can sympathize with a Patient's needs and still be able to provide the utmost in professional care.
- Customer Focus - An exceptional nurse is always thinking about the Patients he or she serves and how they can make their experience the best it can be.
- Personal Accountability - This trait is critical in all positions and nursing is no exception. A Rainmaker nurse takes personal responsibility for his or her situation and asks themselves what they can do to make the Patient's experience as memorable as possible.
Understanding the make-up of a candidate who will provide outstanding Patient Service is only one part of hiring the best nurse. To select the best nursing candidate these traits must be measured in a candidate before a hiring decision is made.
For a complimentary demonstration of the powerful nurse personality tests that will dramatically increase your Patient's Experience with your organization Contact the Rainmaker Group today.
