Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

In business the stakes can be incredibly high. The way you communicate and approach crucial business conversations can often be the difference between landing a big client or account, or losing out to a competitor.

When approaching situations like these there are three basic choices: avoid the conversation and suffer the consequences, handle the conversation poorly and suffer the consequences, or discover what it takes to communicate like a true professional with the help of this book.

This sharp and intelligent guide to approaching these cruical conversations will give you the tools needed to tackle even the biggest challenges in your business career.