According to Investopedia:
A black swan is an unpredictable event that is beyond what is normally expected of a situation and has potentially severe consequences. Black swan events are characterized by their extreme rarity, their severe impact, and the widespread insistence they were obvious in hindsight.
What you do right now will shape your destiny and that of your team and company.
Think trajectory.
What we know about human nature during times of crisis:
Do not panic. Consider the facts that matter.
Recognize and embrace these facts.
Your future depends on YOU taking bold action right now.
This is your opportunity to take bold action.
Take bold action by identifying the:
Twenty percent of your Customers bring in eighty percent of your profits.
Twenty percent* of your team members are responsible for eighty percent of the productivity / sales.
Twenty percent* of salespeople bring in eighty percent of the profits. Who are these twenty percent on your team? Who are they in your industry?
*Remember. Your objective is to have the best-of-the-best talent in your industry on your team - be it salespeople, accounting, truck drivers, customer service - the top twenty percentile of your industry... Do not rest until you do.
Engage your top twenty percentile Customers. Let your best Customers know you are there for them and not just to sell them something. Your best Customers must know you have their backs by providing them extreme value.
Demonstrate to your best Customers that they are part of your tribe.
Engage your best talent. Demonstrate to them that they are part of your tribe. Your best talent must know that when the crisis is at the worst, you have their backs. They are part of your tribe.
And take a good look around at the best talent in your industry. Now is exactly the best time to expand your tribe through the best talent available in your industry.
Together.
Call on us.