Customer service training and customer experience consulting powered by The Rainmaker Group.

Who are your Customers? That's right... Everyone. Your fellow team members are your Customers. Do you inspire them? The people you traditionally call "Customers". Do you inspire them? Everyone you touch. You can't treat some people better than others. It doesn't work. We must take care of everyone we touch... We must inspire everyone by how we touch them. That's what makes The Rainmaker Group Experience different. We know that in order to bring real, sustainable change, we can't just show you how to do what to do. It's not about what we think. It's about your vision, your story, and the difference you and your organization wants to make. The "Doing" part is easy, yet difficult. Easy to copy for a moment. Difficult to make a permanent part of your organization's Culture. That's why traditional Customer Service Training initiatives are a tremendous waste of money - they don't address the real opportunities - they don't bring lasting change. Robots "do". Human beings "be". We are not human "doings". We are human beings. The "Doing" part is not nearly as important as the "Being". Organizations hire people to "do" rather than to "be" and that is the fundamental problem. When people are naturally in tune with who they really are being naturally and their calling - their vision is in alignment with your vision... Magic happens. "Being" beats the best "doing" every time. Without the Right People doing the Right Things in an organization with a Culture of Personal Accountability, you won't create the kind of Team Member and Customer Experience you could. Your traditional Customers won't want to come back. Your team members won't want to work in your organization. Without the Right People who love what they do and are inspired to "be" the job well and touch lives, your employee turnover will be higher than it needs to be and your Customers will be unhappy and leave for good. A bit of elaboration... The Right People... Some people aren't cut out for a particular job. You've seen what happens when the wrong person for a particular role is hired. The results will be poor at best. You have been there before (we all have)... Working in a job that you couldn't stand. How did you feel? What did you want to do? You wanted to leave and eventually you did. What about people who don't leave jobs they hate? What do they do? We are all meant to do what we are called to do. Yet, we aren't always emotionally intelligent enough to realize we are making poor decisions. Just look at all the people who ten years after college are working in fields completely unrelated to their degree field. When the wrong person for a particular role starts working in a job they aren't best suited for, bad things happen... Initial discomfort turns to anxiety and eventually... Anger. That's why we at The Rainmaker Group focus on helping our clients hire and inspire the Right People for the job. *The Right Culture...* What is your Culture? Is it created purposefully? Do your team members know and live and feel your mission, vision, and values? Do team members work hard to understand and complement one another's strengths and "growth opportunities"? Is mediocrity acceptable and practiced widely? Is Personal Accountability valued or is everything everyone else's fault? The Right Customer Experience... Meaningful Customer Experiences are... Memorable Emotionally-Engaging Purposeful Consistent Key questions we have for you.... What does it feel like to be your Customer? How do you want your Customer to feel as a result of engaging your organization? We will help you: Identify where your Customer Experience is now. Create the Customer Experience your Customer craves and will rave about. Build Emotional-Engagement so that your team wants to create the desired Customer Experience consistently. Implement a tiered - baby-step approach to consistently delivering your desired Customer Experience. Remember… Baby stepped changes are easier to incorporate into your Culture. Develop a long-term, cohesive Customer Experience strategy that will become a deep, integral part of your organization's Culture. Everything we do is Customized to your unique challenges. Don't expect a cookie-cutter approach. Check out our Customer Experience Blog by clicking here! Give us a shout today! Let's chat about how we can make the customer's experience with your organization WOW! 1-866-988-7246 We are proud members of... Society of HR Management American Society for Training and Development Robert S. Hartman Institute PERFORMANCE SYNERGY The Right People The Right Culture The Right Customer Experience

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